Client: A global healthcare major
Problem Statement: The client provides IaaS, PaaS and Application Hosting Services to several Hospitals and Healthcare units across the globe. They needed a vendor who could partner with them for providing the services to their clients. The vendor needed to understand the criticality of handling patient data, and provide domain experts to act as Operations Managers to interface with Healthcare units.
Scope of Work:
- Improve End-User experience
- Provide true value to Business
- Bring Innovation to HTS Operations w.r.t Service Delivery, Service Management & Service Integration
- Transform HTS Operations, to bring in higher efficiency